Frequently Asked Questions
Last updated 2/16/26
When will my order ship?
I ship orders Monday thru Friday. I typically do not send orders out on Saturday or Sunday. Most items ship within 1-3 business days. Once you receive a tracking number, your order will be dropped off typically within 24 hours. Extended processing times (where orders take more than 1-3 business days to ship) will be announced via a banner at the top of this website.
Estimated transit times on orders depends on the shipping method chosen. Please check my Shipping Policy for more information.
Where do you ship to?
I ship worldwide using USPS, including to PO Boxes and APO/FPO boxes. For current countries I do not ship to, please check the cart page before checking out.
For international customers: country-specific taxes and import fees may apply on packages sent with a tracked shipping method. These taxes and fees are the responsibility of the customer who purchased the item. I do not refund or provide credits for any taxes or import fees incurred on packages.
Shipping costs will vary based on weight and/or the method you choose. Check my Shipping Policy for more information.
My address is wrong! What do I do?
If you realize your address is wrong, send me a message at kelsey@ggvinyls.com or by using the chat function ASAP. I do not edit or correct addresses unless you reach out to me with a correction.
I DO NOT GIVE REFUNDS ON SHIPPING COSTS IF YOUR ORDER GETS RETURNED DUE TO PROVIDING ME WITH AN INCORRECT OR INVALID ADDRESS. The cost of the item is the only refund you will receive if an order gets returned to me as undeliverable.
If your order has already been sent and you realize your address is wrong, you will need to wait for your order to be returned to me before I can refund your order. If you don't want to wait, you can place a new order with a corrected address, which will be sent within the given time frame for that item, and a refund will be processed for your order with an incorrect address as soon as I receive it back.
INTERNATIONAL CUSTOMERS: I am unable to verify your addresses through USPS. PLEASE double check your address before placing an order!
My order arrived damaged! / My order was missing an item! / I received the wrong item! / You sent me the wrong size/color/item!
Please send an email to kelsey@ggvinyls.com, or use the chat function or Contact Me form at the bottom of the page to get in touch so I can make things right for you! Please include your name, order number, and any relevant photos so I can best assist you.
Can you rush my order?
Possibly! Send me a message using the chat function or Contact Me form at the bottom of the page and I’ll let you know if I can rush your order. These charges vary based on the item needed and if the rush is a manufacturing rush (pushing your order to the top of my work queue) or shipping rush (sending it via a faster method).
Do you offer any discounts? Do you offer wholesale/resale pricing?
Unless a sale is running in my shop currently, or you have been given a coupon code, my items are not on sale/discounted. I do, however, offer discounts for large volume orders for wholesale/resale purposes. Please contact me for details about wholesale/resale pricing!
Do you accept custom orders?
Yes! I love taking custom orders, whether it’s a resize of an existing item or a whole new design. Please fill out the Custom Order Request Form to get pricing information.
How do I see the current status of my order?
Once your order is dispatched, an email with tracking information will be sent to the email address used to make your purchase. If you chose Untracked & Uninsured as a shipping method, you will receive an email that your order has been sent, but you will not receive any tracking information.
I was charged customs fees or duties!
Charges for customs and duties are out of my control and are unable to be calulated or determined by me before checkout. By purchasing items on my storefront, you are responsible for any additional charges your order may incur before arriving to you. I do not mark packages as gifts in order to circumvent any taxes, fees, or duties you may be charged upon receiving your order in your country. I do not determine the customs or duty fees you may be charged, and I am unable to refund or pay for those fees preemptively. If your item gets returned to me due to unpaid customs and duties, you will only be refunded the price of the items, and not the cost of shipping.
Can I resell your items for profit?
NO. Please do not resell my items on any third party websites like Depop, Mercari, eBay, etc for profit. Reselling my items for profit will result in a lifetime ban from all platforms I sell on. Please resepct the work I put into my products and my small business.
My item was marked as delivered but I didn't receive it!
After your order has been marked as delivered, your order has been considered fulfilled. If your order is marked as delivered and you did not receive it, please wait an additional 2-3 business days to see if your mail gets delivered. Check with your neighbors and your local post office to see if they might have left it in an alternate location. Afterwards, if your order has still not been located, please send me an email so I can submit a missing mail search on your behalf. USPS will then contact me and let me know if your mail was delivered correctly or accidentally delivered to the wrong address. If USPS confirms that your order was delivered to the wrong address, I will send out a replacement at no charge. However, I am not responsible for lost or stolen mail. If you believe your mail to be stolen, please contact the police and file a police report.
How often do you put items on sale?
There is not a set sale schedule at this time. Most sales are limited to holidays or special events. Follow my Instagram account for information about upcoming sales!
Will you sponsor me?/Do you offer merch in exchange for promotion on my social media accounts?
GGVinyls is currently not looking for any promotions, brand partners/ambassadors, partnerships, or sponsorships at this time. Thank you for your interest!
Do you attend any events in person? Can you be a vendor at my event?
Yes! I currently table at select events in the Chattanooga, TN and Atlanta, GA areas. Follow me on Instagram to know when and where I will be tabling. If you want me to be a vendor at your event, please contact me at kelsey@ggvinyls.com!
